Setting Up My Payments
- When will my card be charged and my payment be delivered to my recipient?
- How do I schedule a payment?
- What information will I need to upload to send a payment?
- Why are some dates not available?
- Can CardUp payments replace my existing GIRO payments?
- I need to schedule a payment for tomorrow. Is this possible?
Managing My Payments
- Can I edit my existing scheduled and recurring payments?
- Where can I check on the status of my scheduled or recurring payments?
- How do I know if my payments has reached my recipient?
- I received an email that my payment failed. What do I do now?
- How will payments made by CardUp appear on the recipient's bank statement?
- How will the payment be reflected on my credit card statement?
Rent
Insurance
- Singapore Life - I don't know which option to choose for my insurance company. Can CardUp advise?
- I am not sure if the bank account details you have for my insurance company is correct. How do I check?
- How would the insurance company know that I have paid my insurance policy via CardUp?
- My insurance company is not listed on CardUp. Can I still use CardUp to pay?
- I entered the wrong Policy Reference Number when making my payment. How do I resolve this?
Taxes & Stamp Duty
- How do CardUp tax payments work?
- Can I schedule my tax payment as monthly instalments on CardUp?
- Why can I only schedule a tax payment within a fixed period each month?
- How do I know my tax payment has been received?
- Do I need to notify IRAS that I’ve paid my tax via CardUp?
- Is CardUp a tax agent?
Car Loan
- How do car loan payments work on CardUp?
- What supporting document would I need to upload?
- What do I need to indicate in the payment reference?
- How would the recipient know that I have paid my car loan payment via CardUp?
- The recipient that I would like to pay to is not on the list. What should I do?
- Are there any credit cards that cannot be used for car loan payments?
Mortgage Loan
- How do mortgage payments work on CardUp?
- What do I need to indicate in the payment reference?
- What supporting document would I need to upload?
- How would the recipient know that I have paid my mortgage payment via CardUp?
- The recipient that I would like to pay to is not on the list. What should I do?
- Are there any credit cards that cannot be used for mortgage payments?