How do I set up an international payment?

You can now pay overseas on CardUp via credit card (at the lowest-in-market card fees) or bank transfer (at 0% CardUp fees). 

Log in to your CardUp account and follow these simple steps to set up your international payment.  

1. Create a payment and toggle to the 'International payments' tab

2. Select the payments type

For personal users, select "International payments"

For business users, select 'Supplier payments.

3. Fill in the recipient details

• • Country of bank account and bank account currency
  • Company details: Business Registration Number, Registered company name, website, and address
  • Bank account details: Bank name/SWIFT code, account no., name of the account holder

*Note that the required supplier details may differ from country to country.

4. Enter the payment details

• Payment amount to your recipient (in the Recipient's bank account currency)
  • You will have complete transparency on the real foreign exchange rate and associated fees which are presented upfront to you - no hidden fees!

• Select a payment methods
  • Bank Transfer at 0% CardUp fees 
    
  • Credit card at fees from as low as 1.3% to earn card rewards and optimise cashflow

• Indicate your Payment reference
  • for your supplier to identify your payment e.g. invoice no., document no. etc.
    
    
• Description for your credit card statement
  • when the credit card payment method is selected, you may indicate details that will reflect on your card statement.
    
    
• Promo or referral code
  • when the credit card payment method is selected, you may enter your referrer code or reference our latest promotion for discounted CardUp fees.

5. Upload the official supporting document(s)

It is important to upload a valid and accurate document that will enable us to approve your payment smoothly. The document(s) uploaded should be in pdf, png, or jpg and they meet these requirements:

• The document is an official invoice.
• The document clearly shows the Payor name, Payor company UEN, Recipient Business Registration Number, Recipient name and bank account details matching this payment.
• The payment amount matches or is less than the amount specified in the document.

Lastly, review the payment details to ensure they are accurate, then create your payment. 

For credit card payments

We will review your payment setup and charge your card once your payment is approved

For Bank Transfer 

Once your payment is created, we will locked-in your exchange rates until the cut-off time provided to receive your payment amount. 

The fund transfer details will be displayed to you and sent via email along with your payment setup details.

It is important that you transfer the full amount to us at the stipulated cut-off time to prevent any payment cancellation.

Note: If payments are created on the same business day as the account verification, there may be a delay of 1 business day for the payment to arrive. This depends on the time of the day the verification was submitted.