What happens to my funds if CardUp cannot support my payment?

If your payment cannot be processed due to compliance or other reasons, here’s what you can expect:

1. Notification from CardUp:
   Our compliance team will reach out to you via email to inform you that your payment is not supported.
2. Acknowledgement Required:
   Once you acknowledge the email, our team will proceed to cancel the payment.
3. Funds Handling:
   Please note that CardUp does not hold your funds. The amount is held by your issuing bank. After cancellation, the release of funds will be subject to your bank’s processing timeline and policies.

For further assistance, you may reach out to our support team at [e-mail].