CardUp supports paying property agency commissions and fees for Singapore-based property transactions. Follow this guide to make your payment in a few simple steps.
Step 1: Select “Property Agency Fee” as the payment type
- Log in to your CardUp account and click Pay.
- On the Payment Type selection page, choose Property Agency Fee.
Step 2: Add your recipient details
- You’ll be asked, “Who should we send this property agency payment to?”
- Enter the Property Agency Name (as shown on your invoice).
- Enter the Company UEN / business registration number (as shown on your invoice).
- Provide the bank account details where you want the funds to be transferred.
- (Optional) Enter a recipient email address if you’d like the recipient to receive payment notifications
Important:
- Commission fees paid by law firms on behalf of their clients are not supported on CardUp. Such payment requests will be rejected.
- Both the agency name and UEN are mandatory fields. If the UEN format is invalid, you’ll be prompted to re-check and correct it.
Step 3: Enter your payment details
- Amount – Enter the total commission amount you wish to pay.
- Card details – You can use Visa, Mastercard, UnionPay, or American Express.
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Payment plan – Choose Standard or Next Business Day.
- For Standard, your card is charged 3 business days before the payment arrival date.
- For Next Business Day, your card is charged 1 business day before the payment arrival date.
- Payment frequency – Select a one-time or recurring schedule (weekly, monthly, quarterly, or half‑yearly). Yearly frequency is not available for this payment type.
- Payment arrival date – Select the date you want the property agency to receive the funds.
- Payment reference – This will appear on the recipient’s bank statement to help them identify your payment (e.g., your name, invoice number, etc.).
- Promo/referral code – If you have one, enter it here.
- Review the fee summary and ensure everything looks correct. Note: If you apply any promotional codes, the discounted fee will be displayed on the "Review" page before you finalize the payment setup.
Step 4: Upload your supporting document
- You must upload the Property Agency Commission Invoice. Make sure it clearly shows:
- Payer’s name
- Payee’s (agency) name
- Property address
- Commission amount
- Agency’s bank account details (must be under a corporate or business bank account and not to a personal or individual)
- The invoice must be issued by the real estate agency and should not be older than 1 month from your payment creation date on CardUp.
Tip: Ensure all information on your invoice matches the details you entered in CardUp to avoid delays.
Last step: Confirm and create your payment
- Double-check all details on the Review page.
- Click Create Payment. You’ll receive a one-time password (OTP) for verification (a small card verification charge of S$0.50 may appear and will be auto‑refunded in a few days).
- Your main payment will be charged on the Payment charged date, which depends on the payment plan you selected (Standard or Next Business Day).
Note: If you’re setting up your payment on the same business day that you create your CardUp account or complete account verification, you may experience an additional 1 business day delay.
Quick Tips
- Recurring payments: If you pay regularly (e.g., monthly rental installments), set your payment to repeat automatically (weekly, monthly, quarterly, or half-yearly).
- Verification & schedule: Always check your Payment charged date vs. Payment arrival date to ensure the funds arrive on time.
- Document guidelines: Always ensure the document you upload is recent, clearly legible, and matches all details you provided.
Still need help or have more questions?
Contact our support team here or submit a request through your CardUp account.