How do I use Payment Pages to collect payments from my customers?

Payment Pages are URLs you can share with your customers on your invoices, website, via email, SMS or any other communication channels you prefer. Your customers simply visit the link and pay you using their credit card or (New!) PayNow. 

You can also create Custom Payment Pages with pre-filled amounts for specific products and/or services.

1. How do I send a Payment Page to my customer?
   To send your customer your Payment Page:

   1. Navigate from dashboard: Log in to your account and click on Collect > Payment Pages
      
   2. Payment Pages: Under 'Your Payment Page' section on the top, your default Payment Page link is generated and displayed. 
   3. Share your Payment Page: Simply copy your Payment Page link and share it with your customers. You can also share it via WhatsApp, email or SMS by clicking on any of the respective icons.
      
      
   4. Customer makes payment: Your customers will land on this Payment Page when visiting the shared link.
      
   5. Monitor payment: Once the payment has been made by your customer, the status of the payment will be updated on your Receivables dashboard.
      
      
2. How do I create and send someone a custom Payment Page?
   To create a new Custom Payment Page:
   
   
   1. Payment Pages: Under 'Custom Payment Page' section, click on + Custom Page to create a new Custom Payment Page.
      
      
   2. Create a new Custom Payment Page: Enter the relevant details and click on Create Page to create the Custom Payment Page.
      
   3. Select Options and Fee settings: On the same screen, select who pays the fee for (New!) PayNow and credit card payments. You can customise who pays the fee for each Custom Payment Page.
      
   4. Share Custom Payment Page: Share the Payment Request to your customers via SMS, email or as a URL.
      
   5. Share or edit Custom Payment Page: You can share your Custom Payment Pages again from the 'Custom Payment Pages' section. You can also view, edit or delete any existing Custom Payment Pages.
      

3. Do I need to upload an invoice?
   No, there is no need for an invoice when sending a Payment Page or creating a new Custom Payment Page. However, your customer is required to upload an invoice for verification when making a payment to you through your Payment Page.
   
   

4. What details do I need to create a Custom Payment Page?
   To create a Custom Payment Page, you will need to enter these details when setting it up:

   1. Pre-filled Amount - how much you are requesting

   2. Page Name - the name of your payment page so you can identify it more easily.

   3. Payment Reference - this is an optional field to help you track your payments better.
      
      

5. How can I track and monitor the statuses of my payments collected through my Payment Pages?
   Payments collected through your Payment Pages can be tracked on the Receivables dashboard.
   
   

6. How will I know if someone paid on my Payment Page?
   You will be notified by email as soon as your customer sets up a payment through the Payment Page link.
   
   

7. How can I share a Payment Page?
   Upon successfully creating a Payment Page, you may share it with your customers via email, SMS or by sharing the URL directly on your invoices, website, or anywhere else you prefer.
   
   

8. Can I create and send multiple Payment Pages at once?
   We don’t currently support bulk creation and sharing of Payment Pages. If you would like to create or send multiple payment pages at once, please reach out to [e-mail].