We aim to provide our service to you with the highest possible standard. However, if you did not get the service you excepted, please let us know we will do our best to find a solution to solve your issue.
Please send us an email at firstname.lastname@example.org from your CardUp registered email address and include:
- Your contact number
- Payment ID, if it’s related to a specific payment
- What your complaint is about
- What you would like us to do to fix it
Once we have received your email, we will look into it and get back to you within one business day.