Why was my payment cancelled?

All payments on CardUp are verified to ensure that they are made in exchange for a good or service. In the case where we require additional supporting documents for verification, we will contact you via email within 1 business day from the day your payment was set up.
If your payment due date has passed, and we do not hear back from you on these additional documents required to verify your payment, your CardUp payment will be automatically cancelled. You will receive a payment cancellation notification via email should this happen.
If you wish to reattempt this payment via CardUp, please log in to your account and set up a new payment to your recipient. Attach the requested supporting documents to your payment setup, so that we can verify the payment and allow it to go through smoothly. For more information about the supporting documents required for your payment type, you can refer to this link here.
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