Help! I entered an incorrect password three times and have now been locked out? CardUp Team September 16, 2016 02:17 Follow On the log in page, please click the "Unlock my account" link. Follow the instructions shown to unlock your account. Related articles How do I edit/delete existing card information? How do I get a refund? I’m trying to confirm my email– why isn’t my validation code working? Why do I need to confirm my email? Comments 0 comments Please sign in to leave a comment.