How secure is CardUp?

Your privacy and protection are of the utmost importance to us. This is why all data and payments processed by CardUp are held to the highest standards of security. 

CardUp payments are processed securely by ensuring: 

Bank-standard Security

• We protect your data with the same 128-bit encryption and physical security that banks use 

PCI-DSS Compliant

• We do not store your full card number and details, this is managed via a PCI-certified payment gateway 

Safeguarded Account

• Funds processed through CardUp are held in a safeguarded client money account and are never retained for more than 3 hours 

Trusted by customers

• CardUp has managed over $100 million of customers’ personal and business payment transactions 

Why is my personal information required to make payments on CardUp?

As a payment processor, we are required to verify the identity of our customers for transactions involving the exchange for a product or service.  

CardUp is permitted under the Personal Data Protection Commission (PDPC) to collect your information, such as your NRIC/FIN to facilitate the verification of your payments. This ensures that when you make a payment using our service, we may be able to positively identify you as the individual who both registered with us and made the payment to conduct the relevant KYC checks (that also help prevent money-laundering and terrorist financing).