It's normal that you may not see the recipient you want to pay listed on our platform. This is because we do not have their bank account information in our database.
If you don't see your intended recipient on the list, you can easily add them when setting up the payment. Here's what you need to do:
- Reach out to your recipient directly to obtain their full bank account details, including the account number, bank name, and SWIFT/BIC code. A UEN number alone is not sufficient, as we execute payments through bank transfers.
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When setting up the payment, you'll be prompted to fill in the details of your recipient, including their:
- Full name
- Bank account number
- Bank name
- SWIFT code
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In addition to the bank details, you'll also need to provide supporting documents, such as:
- Payment advice
- Invoice
- Recent bank statement
This information and documentation is required for us to verify the accuracy of the recipient's details before processing the payment.
Once you've provided all the necessary information, our team will review and approve the new recipient, allowing you to proceed with the payment.