If you are receiving an invite

1. What are CardUp credits?

CardUp credits refer to a discount off the CardUp fee.

If you are a personal user, S$20 CardUp credits will give you S$20 off the CardUp fee on your first payment, with a minimum payment amount of S$1,000. At the time of making a payment, the prevailing 2.6% fee will apply and the S$20 credit will be deducted from the CardUp fee that’s displayed.

If you are a business user, S$100 CardUp credits will give you S$100 off the CardUp fee on your first payment, with a minimum payment amount of S$1,000. If the payment amount is between S$1,000 and S$3,846.30, the CardUp fee displayed will be $0. If the payment amount is more than S$3,846.30, the prevailing 2.6% fee will apply and the S$100 credit will be deducted from the CardUp fee that’s displayed at the time of making a payment. Any unused portion of the S$100 CardUp credit will not be refunded or carried over to the next payment.

2. Where do I enter my promo code?

When scheduling your payment, you will see an option to enter a promo code after you have added/selected a card.

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3. Can I use more than one invite promo code on a single payment?

No, only one invite promo code can be used per payment and the invite promo code can only be used once. This allows you to redeem S$20 or up to S$100 off the CardUp fee on your first payment, with a minimum payment amount of S$1,000.

4. Why am I unable to use the invite promo code I received?

There could be a number of reasons for this.

  • Your payment amount is less than S$1,000
  • You are an existing user who has made a previous payment
  • The promo code has been fully redeemed
  • You have used this promo code before
  • The credit card you are trying to use has been used on CardUp with an invite promo code before
  • If you're using an invite promo code as a business user, someone else from your company could have already used an invite promo code.

Please contact us if you need help.

 5. Do I need to inform my friend (referrer) when I’ve used his/her invite promo code?

No you won’t, we will let him/her know. When you’ve used your friend’s invite promo code successfully (payment status on your dashboard shows “Complete”), your friend will receive an email with S$20 or S$100 CardUp credits via a referral success promo code. Your friend can also go to “View my referrals” section in their Account Details to track their referrals.

6. Can I carry over any unused portion of my S$20 or S$100 CardUp credit to my next payment?

No, unfortunately any unused portion of the CardUp credit will not be refunded or carried over to the next payment.

7. Does the minimum payment amount of S$1,000 include the CardUp fee?

No, you would need to schedule a payment amount of S$1,000 before the CardUp is applied for the promo code to work.

8. Can more than one person from my company use an invite promo code on his/her first payment?

No, only one user per company is able to use an invite promo code on his/her first payment under the company.

For full details, please visit the terms and conditions here

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