If you are referring a friend

 

1. What are CardUp credits?

CardUp credits refer to a discount off the CardUp fee.

For example, $20 CardUp credits will give you $20 off the CardUp fee on your payment. In this example, if the payment amount is less than $769.42, then the CardUp fee displayed will be $0. Any unused portion of the $20 CardUp credit will not be refunded or carried over to the next payment. If the payment amount is more than $769.42, the prevailing 2.6% fee will apply and the $20 credit will be deducted from the CardUp fee that’s displayed at the time of making a payment.

 2. Where do I find my invite promo code?

After logging in to your CardUp account, go to “My account” and then to the “View my referrals” section. You’ll find your invite promo code there.

 3. Can anyone use my invite promo code?

Your invite promo code can only be used by users who do not have an existing CardUp account and do not have previous payments set up (previous payments include cancelled payments).

4. How do I share my invite promo code with my friends?

You can share it via email, Facebook, Twitter, Whatsapp, SMS, LINE or any other channel you prefer.

 5. How do I know when someone uses my invite promo code?

You will receive an email with the referral success promo code upon the successful use of your promo code. Successful use of the promo code is when the status on your friend’s payment on the dashboard shows “Complete”. You can also go to “View my referrals” section in your Account Details to track your referrals and the amount of credits you have at any time.

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 6. Is there a limit to the number of times I can share my invite promo code?

You can share your invite promo code with as many friends as you like. However the use of the invite promo code is limited to the first 10 friends (referees) per referrer who successfully apply the promo code on their first payment. Once this number of redemptions is exceeded, any new referees who try to use the promo code will be informed it is no longer valid.

7. Will my referral success promo code expire?

Yes, it expires 90 days from the day you receive the email with the promo code. You can go to “View my referrals” section in your Account Details to track your promo code usage.

 8. Where do I enter my promo code?

When scheduling your payment, you will see an option to enter a promo code after you have added/selected a card.

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 9. Can I use more than one referral success promo code on a single payment?

No, only one promo code can be used per payment. This allows you to redeem up to a maximum of $20 off the CardUp fee per payment.

10. Can I carry over any unused portion of my $20 CardUp credit to my next payment?

No, unfortunately any unused portion of the $20 CardUp credit will not be refunded or carried over to the next payment.

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