If you have experienced a payment failure on CardUp, you will receive instructions from the CardUp team via email on your next steps. There are a few reasons why a payment could have failed which varies from case to case, so do check your email for further details. Please also reach out to your credit card issuing bank to clarify and resolve any issues.
Once you have resolved the issue, do note that you will be required to log into your CardUp account to reschedule the payment. This can be done directly from your CardUp dashboard by clicking on the 'failed' tab and select the ‘edit’ button on your failed payment. If your card details need to be updated, you can do so at this point. Otherwise, simply slick on the ‘confirm’ button to have the payment charged to your credit card.
Please note that if your payment is not rescheduled before the payment due date, it will be cancelled by our system automatically, and you will be notified of this via email.